Jo Malone

Red Roses Cologne

*Express: 2-Day Shipping Terms & Conditions:

• Order Cut-Off Time: Orders must be placed before 1:00 PM EST on business days (Monday–Friday) to qualify for 2-day shipping.
• Business Days: Shipping times apply to business days only and do not include weekends or holidays.
• Order Processing: Orders placed after the 1:00 PM EST cut-off will be processed on the next business day.
• Delivery Timeline: While we strive to ensure timely delivery, unforeseen delays due to weather, natural disasters, high carrier volume, or other factors beyond our control may impact estimated arrival times.
• Shipping Availability: 2-day shipping is available for eligible addresses within the contiguous U.S.. Some rural or remote locations may experience extended delivery times. Express shipping is not available to PO Boxes. 
• Carrier Responsibility: Once an order has been transferred to the carrier, we are not responsible for delivery delays, damages, or lost/stolen packages. Delivery times are subject to the carrier’s performance and policies.
• Order Modifications & Cancellations: Orders cannot be modified or canceled once they have been processed for shipment.
• Non-Refundable Shipping Fees: Shipping charges are non-refundable, including in cases of carrier delay or missed estimated delivery.
• Signature Requirement (if applicable): Some orders may require a signature upon delivery for security purposes.

We will be closed on the following dates in observance of the holidays:
April 3 • May 25 •  June 19 • July 3 • September 7 • November 26–27 • December 25 • January 1