FAQ’s

Have some questions?
Read our frequently asked questions

Products

How is it that Fragrancemarket.com is able to carry certain items that cannot be obtained anywhere else?

Traditional retail stores are restricted in the variety of items they are able to stock, because they are catering to a specific demographic area. However, Fragrancemarket.com has a much more efficient inventory model that makes it cost effective for us to carry a much wider variety of products targeting all kinds of niche customer demands.

Will Fragrancemarket.com continue to carry the hard to find items in the future, i.e. can the customer be assured that they will be able to continue to purchase these items from Fragrancemarket.com?

Fragrancemarket.com is committed to ensuring complete customer satisfaction, and will do its best to satisfy all of its customers' fragrance needs. If a customer is searching for a hard-to-find fragrance, we will do our best to locate that item and keep it in our inventory. You can be assured that Fragrancemarket.com will always carry a wide selection of brand name fragrance products.

Does Fragrancemarket.com sell imitation brands, old and or used products?

Fragrancemarket.com does not carry or sell any imitations, old, or used items. All of our products are the same quality you would expect to find at the leading department stores.

Can Fragrancemarket.com locate and obtain specially requested items for their customers?

You are welcome to send us your fragrance request by email to info@Fragrancemarket.com or call our customer service department at (877) 363-0553 between the hours of 9am to 5pm Eastern Standard Time to make a special request. We will do our best to locate the requested product and notify you when it becomes available.

Does Fragrancemarket.com provide the contact information for the designers and manufacturers of the various fragrances products?

Fragrancemarket.com does not provide this particular service.

Shipping

How are the products delivered?

We mostly use USPS to ship to the contiguous 48 United States, however this is subject to change without notice. We also offer expedited shipping via UPS 2nd Day and Next Day services to United States addresses.

What are the shipping charges?

See our shipping information page

Can I have my order delivered to a post office box?

Yes.

Does Fragrancemarket.com deliver to international destinations?

No. We currently do not deliver to international destinations.

Website

Is the web site secure?

Ensuring secure online purchasing is a vital part of our commitment to honor your privacy. The Fragrancemarket.com site utilizes SSL (Secure Socket Layer) to protect your personal information, including credit card numbers. SSL is used in order to encrypt all personal information, including your name and credit card information, so that it can't be read while being transferred from your web browser to our Internet site. All pages on the site that require our customers to enter sensitive information are protected with SSL. Other pages that do not require you entering personal information do not need to be protected.

Is it safer to place orders over the phone than on the Internet?

Both means of ordering are secure. However, if you feel more comfortable placing your order with one of our customer service representatives, please do not hesitate to call customer service (877) 363-0553.

Does Fragrancemarket.com sell customer information or customer lists to other companies?

No. All information submitted to Fragrancemarket.com remains confidential. Customers can be assured that we do not sell any of the provided information to other enterprises, nor do we transfer information to other enterprises for marketing purposes.

Company Policy

Why is it that the customer is required to give their billing address when they no longer reside at that residence, or do not want their package sent there; other Internet companies do not require this information?

One of our policies is to verify the cardholder's name and billing information, thus minimizing the number of fraudulent purchases and thereby protecting both our customers and ourselves. Reducing fraud makes it possible for us to lower our prices.

Will the customer's order be sent to their billing address?

All orders will be sent to the address that the customer has listed as their shipping address.

How long will it take before orders are processed and shipped?

Once payment has been confirmed, most orders are shipped on the following business day except for UPS 2nd Day and UPS Next Day orders received by 12:00 p.m. (EST) on a business day that are shipped on the same day.

Are customers required to pay the shipping charges for items that are being returned?

Yes, the customers are required to pay for any items returned to us. We may refund shipping costs if the return is a result of Fragrancemarket.com's error.

What is Fragrancemarket.com's policy on issuing customer credits for returned merchandise?

Once it is determined that the returned merchandise is in a resellable condition, we will then issue the customer credit for the merchandise.

Once packages have left Fragrancemarket.com's premise, who has the responsibility for product delivery?

Once merchandise has left our premises, the responsibility for safe delivery is with our carrier.

Topic

: Ordering