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Frequently Asked Questions
Read Our Frequently Asked Questions
FragranceMarket.com can offer lower prices compared to traditional retail stores due to a few strategic business practices:
No Brick-and-Mortar Overhead
As an online-only retailer, Fragrance Market doesn't have the high operating costs of physical stores (e.g., rent, in-store staff, display infrastructure).
This efficient business model enables them to provide authentic, high-end fragrances at competitive prices without compromising quality.
Direct Sourcing from Manufacturers
At Fragrance Market, we source our authentic fragrances directly from manufacturers and authorized distributors. This streamlined supply chain allows us to pass on significant savings to you, our valued customer, without sacrificing the quality of our products.
Yes, Fragrance Market sells only authentic fragrances, and here's a breakdown of their quality assurance process:
Authenticity Checks
The Fragrance Market has quality control protocols to ensure the products are genuine. The company is committed to quality and transparency, sourcing fragrances exclusively from trusted manufacturers and authorized distributors.
Before it is shipped, every product undergoes strict quality control checks for authenticity, damage, and tampering. Products sold have original packaging, batch codes, and manufacturer seals intact.
Customer Reviews and Reputation
As a verified company on Trustpilot, Fragrance Market has earned over 1,000+ customer reviews and a 4.4-star rating. This strong reputation and customer trust are a testament to their commitment to providing genuine, high-quality fragrances and excellent service. With a secure shopping environment and dedicated customer service, Fragrance Market ensures customers receive only authentic, high-quality fragrances and service.
Traditional retail stores are restricted in the variety of items they are able to stock, because they are catering to a specific demographic area. However, Fragrancemarket.com has a much more efficient inventory model that makes it cost effective for us to carry a much wider variety of products targeting all kinds of niche customer demands.
Fragrancemarket.com is committed to ensuring complete customer satisfaction, and will do its best to satisfy all of its customers' fragrance needs. If a customer is searching for a hard-to-find fragrance, we will do our best to locate that item and keep it in our inventory. You can be assured that Fragrancemarket.com will always carry a wide selection of brand name fragrance products.
Fragrancemarket.com does not carry or sell any imitations, old, or used items. All of our products are the same quality you would expect to find at the leading department stores.
You are welcome to send us your fragrance request by email to info@Fragrancemarket.com or call our customer service department at (877) 363-0553 between the hours of 9am to 5pm Eastern Standard Time to make a special request. We will do our best to locate the requested product and notify you when it becomes available.
Fragrancemarket.com does not provide this particular service.
We mostly use USPS to ship to the contiguous 48 United States, however this is subject to change without notice.
See our shipping information page
Yes.
No. We currently do not deliver to international destinations.
Ensuring secure online purchasing is a vital part of our commitment to honor your privacy. The Fragrancemarket.com site utilizes SSL (Secure Socket Layer) to protect your personal information, including credit card numbers. SSL is used in order to encrypt all personal information, including your name and credit card information, so that it can't be read while being transferred from your web browser to our Internet site. All pages on the site that require our customers to enter sensitive information are protected with SSL. Other pages that do not require you entering personal information do not need to be protected.
Both means of ordering are secure. However, if you feel more comfortable placing your order with one of our customer service representatives, please do not hesitate to call customer service (877) 363-0553.
No. All information submitted to Fragrancemarket.com remains confidential. Customers can be assured that we do not sell any of the provided information to other enterprises, nor do we transfer information to other enterprises for marketing purposes.
One of our policies is to verify the cardholder's name and billing information, thus minimizing the number of fraudulent purchases and thereby protecting both our customers and ourselves. Reducing fraud makes it possible for us to lower our prices.
All orders will be sent to the address that the customer has listed as their shipping address.
Once payment has been confirmed, most orders are shipped on the following business day.
Yes, the customers are required to pay for any items returned to us. We may refund shipping costs if the return is a result of Fragrancemarket.com's error.
Once it is determined that the returned merchandise is in a resellable condition, we will then issue the customer credit for the merchandise.
Once merchandise has left our premises, the responsibility for safe delivery is with our carrier.
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