You may return any unopened merchandise in its original condition, including original sealed packaging within 30 days of invoice date and you will receive a full refund, less shipping and gift-wrapping charges.
Due to health reasons, we do not offer refunds on cosmetics and skincare items. Please make your selections carefully.
Shipping cost is non-refundable for returned, undeliverable, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.
All products are subject to inspection by Fragrance Market staff. Returns that do not meet the above criteria may be returned to customer or destroyed upon request.
Returns may only be shipped directly to the FragranceMarket.com warehouse at the address below. Please include the following information with your return:
- Full name:
- Street Address:
- Zip Code:
- Phone Number:
- E-mail Address:
- Original order confirmation no. or invoice no.:
- Reason for return:
2020 Ocean Ave, Suite A
Ronkonkoma, New York 11779 U.S.A
Returns will be processed and refunds will be issued within 1-2 weeks of receipt.
Please Note: If your online order arrived damaged or defective, please bypass the instructions below and contact us (within 7 business days) by calling +1 (877) 363-0553, Monday through Friday, 9 AM - 5 PM EST